Welcome to SEARCHLIGHT by On Call International

Teachers College Global Travel, Health and Safety Gateway


Teachers College has partnered with On Call to provide you with access to immediate support should you experience any challenges when you are traveling.  They want to make sure you have an experienced resource to help navigate you through any crisis and making sure you can continue your travels or get home safely. 


In order to best prepare for international travel, complete the following actions:

ü REGISTER and complete your unique traveler profile.

ü Forward any booking confirmation or itinerary for air tickets or accommodations to TCtrips@oncallinternational.com

ü Login to access the membership card; enter On Call as a contact in the phone you will use abroad.  You can also visit the website from your smartphone and download the pdf or simply print and carry it. 


Teachers College has many programs in place to support faculty, staff, and students and to help you find medical assistance, emergency evacuation, travel assistance and security services.  In order to simplify and centralize getting the assistance you may need, all calls are routed through On Call International however, you may ultimately be assisted by another similar provider.  On Call will ask you a few questions to determine the program that Teachers College has in place for the type of assistance you need and the coordinator may then warm transfer you to a different provider. 


A few other recommendations before you go…


Review Information about how to utilize your Membership  

On Call is available 24 hours a day to assist you with any health or safety obstacles you face while traveling, no matter how small it may seem.

Leave Important Info with your Emergency Contacts or Upload them to your Profile

A copy of your On Call Membership Card, your primary medical insurance card, your passport and any prescriptions may all be helpful in an emergency.

Research your Destination 

Login to find health, safety and transportation information using the Destination Guides tab.


Here are some helpful articles for academic travelers:

Travel to Cuba: What You Need to Know

10 Overlooked Steps When Preparing Students to Study Abroad

Study Abroad Part 2: Five Tips for a Safe Trip




Founded on September 1, 1995 On Call International was formed with the vision of creating a global medical, travel and security assistance company that would deliver the highest quality services for business, academic, volunteer and leisure travelers, anywhere in the world, 24/7, 365 days a year. 


On Call’s resources span more than 180 countries and 56 local offices that serve millions of travelers. Our worldwide reach is centralized through our Global Response Center located in Salem, New Hampshire. 



Trouble has no borders. We're here to help.